Security Equipment Store Refund & Returns Policy

 Effective Date: 06/01/24

1. 1. Once a Product is purchased by a user from the online store, Security Equipment Store will send an automated e-mail to the user confirming the sale and address to which the Product must be sent.
      
      
   2. The Product will be shipped with a tracking number to the address provided by the user in the registration process. Shipping time and costs, if any, will vary depending on the location of the user and/or product mass.
      
      
   3. If you have placed an order that you wish to change or cancel, please email rlombard@ses.co.za. If the order has not yet been processed, you will receive a full refund for the value of the amount paid.  If your order has already been processed, then our return provisions are applicable.
      
      
   4. Should a user wish to return the Product to Security Equipment Store for any reason, he/she may do so within seven (7) days from their receipt of the Product. The user will be responsible for notifying Security Equipment Store of the Product’s impending return as well as for paying for all return shipping costs, to ensure the Product’s physical return to Security Equipment Store in its original, unsoiled condition and packaging. This condition is in addition to all other rights conferred on you by relevant consumer and online protection laws.
      
      
   5. The shipping costs, including but not limited to any courier costs, export/import taxes/duties or release fees, are to be paid by the user. Our delivery charges are subject to change at any time, without prior notice to you. You will be advised of shipping charges prior to fulfilment of your order. You will be entitled to use your own courier service.
      
      
   6. Security Equipment Store’s obligation to deliver a Product to you is fulfilled when we deliver the Product to you. Security Equipment Store is not responsible for any loss or unauthorised use of a Product, after it or the elected courier has delivered the Product to the physical address nominated by you.
      
      
   7. Failure to accept delivery of Products at the customer’s nominated address will result in a re-delivery fee at the customer’s expense.