Security Equipment Store Online Shop Terms and Conditions

 Effective Date: 06/01/24

Welcome to Security Equipment Store. By placing an order through our online store, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. General Information

• All items are made to order. We strive to deliver high-quality, unique products designed and printed to meet your expectations.
• Security Equipment Store reserves the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the site following any changes indicates your acceptance of the new terms.

 

2. Order Processing

• Orders are processed once payment is received and confirmed.
• Production time for each item varies and will be communicated to you upon order confirmation.

 

3. Shipping

• We offer various shipping options at checkout. Shipping costs and delivery times depend on the selected method and destination.
• Security Equipment Store is not responsible for delays caused by shipping carriers or external factors beyond our control.

 

4. Returns and Refunds

• Return Policy: If you need to return a purchase, you must pay for the shipping costs to send the item back to us. The item must be in its original condition and packaging.
• Quality Check: Once we receive the returned item, it will undergo a quality check. If the item passes our quality inspection, we will assess if a refund is applicable.
• Refunds: Refunds will be processed for eligible items that meet our return criteria. No refunds will be given on any custom orders.
• Non-Refundable Items: Custom orders are non-refundable under any circumstances.

 

5. Custom Orders

• Custom orders are created specifically for you based on your unique specifications. Due to the personalized nature of these items, they are non-refundable and non-returnable.

 

6. Cancellations

• Orders can be cancelled within 24 hours of placing the order. After this period, cancellations are not accepted as production will have begun on your made-to-order items.

 

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide a detailed description of the issue and include photos if possible.
• We will work with you to resolve the issue, which may include sending a replacement or issuing a refund for the defective item.

 

8. Payment

• We accept payment through a third-party payment gateway, Payfast as indicated at checkout. All transactions are secure and encrypted to protect your information. Find all related policies to Payfast here
• Prices and availability are subject to change without notice.

 

9. Intellectual Property

• All designs, logos, and content on the Security Equipment Store website are the intellectual property of Security Equipment Store. Unauthorized use or reproduction of any content is strictly prohibited.

 

10. Limitation of Liability

• Security Equipment Store is not liable for any indirect, incidental, or consequential damages arising from the use of our products or the inability to use our products.

 

11. Governing Law

• These terms and conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these terms and conditions will be resolved in the courts of South Africa.

 

12. Contact Information

• For any questions or concerns regarding your order or these terms and conditions, please contact us at:
  Email: rlombard@ses.co.za
  Phone: 012 348 1560

 

Thank you for shopping with Security Equipment Store! We appreciate your business and look forward to providing you with high-quality security products.